Philippine Airlines has been certified as a four-star airline by Skytrax, the international air transport rating organization.
PAL, joining 40 other well-renowned airlines in this prestigious category, is the first and only airline in the country to have a four-star rating.
PAL achieved this coveted rating after Skytrax conducted a rigorous audit of the airline’s inflight and on ground service for both international and domestic flights and noted major enhancements on its end-to-end passenger experience and distinct whole-hearted service called Buong Pusong Alaga.
“This is a big win for the Philippines,” said PAL chairman and chief executive officer Dr. Lucio C. Tan. “We are elated by this recognition which is a victory for the more than 7,000 members of the Philippine Airlines family. Our achievement is the country’s achievement and we share this with all Filipinos around the globe.”
This four-star airline rating is a mark of quality distinction that recognizes excellent standards of product and staff service across different assessment categories for both the Onboard and Airport environment.
Commenting on the four-star airline rating awarded to Philippine Airlines, Edward Plaisted, Skytrax CEO said: “This recognizes the great improvements that the airline has introduced over the last two years, both in terms of product change and development and enhancement of the front-line staff service. New and retrofitted aircraft have played an important part in the quality improvement process, and this looks set to develop further when Philippine Airlines introduces the A350 into their fleet. We look for consistency of quality in the four-star rating, and we look to Philippine Airlines to ensure this is duly delivered to customers.”